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1. More Sales

Sales Conversion of prospective site visitors to customers will increase. All queries and doubts related to products / services, etc can be clarified and the sale can be booked by assuring the customer. Online shoppers are still wary to trust a website's catalog technology and purchasing procedure, and sometimes even the most web savvy shoppers need help. The Credit Card number can be taken immediately as Site visitors that are provided the option to chat with sales expert are 50-75% more likely to make purchases from a website.

2. 24 Hour Availability

One Web Site (with sales agents on it operating from any part of the world) can service all your sales and customer service needs 24 hours a day.

3. Engage Customers with Proactive Chat

ExpandedChat.com functions in a manner which is similar to having a sales agent available in your showroom or store. Online shoppers gain confidence in their purchases by having the ability to ask a real person a question. In addition, ExpandedChat.com can be configured to proactively engage customers. For example, if a customer lingered for more than a minute on your credit card form, or abandoned the shopping cart, he or she can be automatically invited or forced into a chat to save the sale.

4. Real Time Customer Interaction

Communicate with your customers instantaneously in real time! An enormous number of customers prefer live human interaction for online assistance, but many of the same customers would rather not use the phone. Many prospects simply give up and go make their purchases elsewhere if they can't get help instantly. This is especially true among dial-up internet users.

5. The power of CHAT

Chatting customers can multi-task (pay attention to work, browse other sites, attend phone calls, eat a snack, grab a credit card, etc) which makes them more comfortable as they are in familiar environs and continuing their daily work. Thus, these interactions offer a comfortable buffer of emotion and anonymity that protects both the company's agents and customers from someone's particularly bad day, which unfortunately comes across all too clearly through one's voice on the phone.

6. Reduce Website Abandonment

Immediately reduce shopping cart and website abandonment by 20-40% with ExpandedChat.com. Our software provides a convenient method for customers to get the help they need when they need it the most: RIGHT THEN AND THERE.

7. Closer to Market

All feedback and queries are stored in a database for later review thus allowing for intelligent analysis of customer requirements.

8. Add value

To your existing customer service and products.

9. Reduce Costs and increase Profits

As sales and revenues will increase directly through your web site, there will be a reduction in distribution and POS costs which will result in higher profitability.

10. Detailed Reports

ExpandedChat.com records a transcript of every sale and support interaction, including all customer details, comments, session categorizations and history. This data is easily integrated into any sales management or CRM solution.

11. Completely web based!

Access ExpandedChat.com from anywhere in the world.

12. HIGH ROI

Experience the benefits of closing more sales and providing better support to your Customers through the web. Experience NET profit through ExpandedChat.com.