Place ExpandedChat Directly in your EBAY listings!
Place ExpandedChat Directly in your Emails!
Place ExpandedChat Directly in your myspace.com layouts
Free
ExpandedChat Software
10 Days Free Trial
Business
Small Business
1 operator
starting from $15/month
Corporate
Corporate
3 operators
starting from $30/month
Enterprise
Enterprise
10 operators
starting from $60/month
F.A.Q.
GENERAL QUESTIONS
Q What is ExpandedChat Software?
A ExpandedChat Software is a software used by online businesses for their company
representatives to communicate with their web site visitors in real-time.
Q Why choosing ExpandedChat?
A ExpandedChat will increase your conversion rate by a number you never thought possible. On most websites the conversion increase is between 1000 and 2000 percent! The facts are indisputable. ExpandedChat is a revolution in website marketing. There is no other program on the internet that will increase your sales more than ExpandedChat.
Q Can I use one ExpandedChat account on more than one website?
A Yes, you can use ExpandedChat Live Chat Software on many websites. You need to set up your domains in signup section http://www.embeddedchat.com/signup.html
Do you provide customer support representatives along with the software?
We provide both, customer support representatives and the technical infrastructure for your operators.
FREE DEMO
Q Do you have a free demo for ExpandedChat Live Chat Software?
A Yes we do, you need to sign up for free trial account.
Q Will remain my settings after free trial expires?
A All settings will be the same as before after your paid subscription.
Q How do I upgrade my account?
A You need to contact us by the live chat or leave a message at the website. One of our representatives will contact you.
INSTALATION
Q How can I setup my account.
A Just create an account and setup your domains, operators, setup your domain-operators, and copy the html code into your website. This will take 5-7 minutes.
Q Is Embedded the only option of this software?
A To use the chat on your website you have two options: webchat embedded to your website or floating chat shown by a button.
FEATURES
Q Does ExpandedChat provide Visitors Monitoring?
A You can monitor your website visitors in real time, see what web page they are on, what search engine they came from , what keywords they used, what IP address they have.
Q Can I see if a visitor returned on my website?
A Yes, when customers connect with a chat, their presence is detected with their IP address and prior chat histories can be instantly accessed.
Q Can I create predefined answers if I know I'm going to be asked the same questions by most visitors.
A Yes, it is possible to create canned messages.
Q How can I see the chat logs?
A Chat logs are available 24 hours, 7 days a week and you can see it when you want.
Q It is possible to have multiple chats?
A Ofcourse, you can have as many you want.
Q Can I transfer a client to another operator?
A Yes, you can transfer a client to another operator.
Q Push page its a common feature?
A Yes, you can push a page to clients so they can find it more quickly.
Q Can I kick or ban a visitor?
A Yes you can kick or ban a visitor.
Q Can ExpandedChat be customize?
A You can customize sounds, client information, history, quick options, canned messages, misc, themes and colours.
Q Can I see which operators ore on line?
A Yes you can see which operators are on line.
Q Is ExpandedChat Live Chat Software compatible with pop-up blockers?
A Yes. Nobody need to worry about pop-up blocking software disabling functionality of ExpandedChat.
Q Is it possible to use ExpandedChat on my Ebay items?
A Yes, you can integrate ExpandedChat on your listings and communicate more easy with your clients.
Q What internet connection can I use?
A We can use any connection, dial-up or dsl cable, works fine with both.
Q Can ExpandedChat be used only on Windows?
A No,you can use ExpandedChat no matter if you are on Windows, Mac, or Linux!
Q Which browsers are supported?
A The software was tested on several version of Internet Explorer, Netscape Communicator, Firefox & Mozilla, Opera, Safari. Conclusion: It works with all browsers.
BILLING QUESTIONS
Q There are any additional fees?
A There are NO ADDITIONAL FEES. For more info visit pricing page.
Q How can I cancel my ExpandedChat account and stop the monthly payment?
A Contact us through our live chat and one of our representatives will contact you.
Q How can i upgrade my account?
A Contact us through our live chat and one of our representatives will contact you.