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Not just live chat, Expanded Chat!®

• Entirely web based Application. Application can be accessed universally via the Web.
  
  
• Proactively invite your visitors to chat. Pull clients and increase your sales
  
  
• Available both as a Hosted or as an Independent Application.
  
  
• Managed Services are an option (click serve will deploy a team that will specialize on your products and services and provide a cost effective alternative to fully owning and managing the application) (even ROI based contracts are an option)
  
  
• Works with both Microsoft Access and SQL Server Databases (Full Script Included).
  
  
• Easy-to-use User Interface
  
  
• Web-based monitoring for tracking incoming requests.
  
  
• Track site visitors in real-time.
  
  
• Register as many representatives as required.
  
  
• Easily display the Live Help button on any page by just pasting a single line of code.
  
  
• Support Requests can be evenly distributed among representatives.
  
  
• Set how many requests each live support representatives can handle.
  
  
• Transfer requests to any other department with just a click.
  
  
• If live help is unavailable, the user is prompted to leave a message.
  
  
• Offline / Online Status Icons. Customers will immediately know whether the representatives are on-line or offline.
  
  
• Save chat transcripts to the system database for later review. ExpandedChat.com records a transcript of every chat and email interaction, including all customer details, comments, session categorizations and history.
  
  
• Administrators can unobtrusively monitor or participate in active chat sessions. Details from active mail sessions can also be reviewed in real-time within the Agent Console.
  
  
• The account administrator can enable a customizable survey to appear after chat sessions.
  
  
• Agents can receive and type characters in a chat or email from any Unicode supported language assigned to the department.
  
  
• Representatives can send content to the site visitor which could either be text, URLS and files. This content can be sent to the customer's browser from the Response Libraries or from his/her own PC.